Terms & Conditions

Dear customers, welcome to the Lacenheels website Terms & Conditions page. The following is an outline of your right when make purchases with Lacenheels. We are governed by the laws of New South Wales, Australia. Please read them carefully before placing your order. By using this website and/or placing an order you have agreed to be bounded by the terms and conditions set out below. We may update these terms and conditions time to time without notice. Changes will apply to any subsequent orders received.

Payment & Purchases

Customers must provide Lacenheels with complete and accurate details when making purchases.

All price quoted are in Australian dollars(AUD) and include GST. Cost related to international orders are calculated using an integrated currency converter. Lacenheels is not responsible for varying currency conversion rates charged by customer’s banks.

Payment is processed through PayPal. Upon checkout, customers will be redirected to the PayPal website where they can select their payment method. However, it is not necessary for customers to have a PayPal account to shop with Lacenheels. 

Customers will receive an invoice confirming the order once Lacenheels receives payment.

Order Processing

Orders are processed on business days (Monday – Friday 10am -5pm) excluding public holidays in New South Wales.

Customers will be provided with tracking numbers once orders are shipped out.

Fraud

Lacenheels takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information, we reserve the right to cancel the order.

Personal Information Collected

Lacenheels does not sell, trade or share any customer personal information collected online with third parties. Personal information will only be disclosed within our company for internal use only. 

Disclosure:

  • We will not sure any information with any other organisations other than related companies and those third parties directly related to the delivery of your products, purchased from Lacenheels website. 
  • In exceptional circumstances, Lacenheels may be required to disclose customer personal information when there are grounds to deliver that the disclosure if necessary to prevent a treat to health, life or for law enforcement purposes. 

Privacy Policy

Our Privacy Policy fully complies with the obligations as stipulated in the Privacy Act and the Australian Privacy Principles, which represents the industry’s best practice. Lacenheels does not sell, share or trade customer personal information collected online with third parties. Personal information collected online will only be disclosed within our company for internal use only.

When you create a Lacenheels account the personal information we collect may include your:

  •          Name
  •          Delivery Address
  •          Billing Address
  •          Email Address
  •          Telephone Number
  •          Mobile Number
  •          Date of Birth
  •          Gender

The information collected from customers will be used in to either/or/and:

  • Deliver products purchased from Lacenheels
  • Provide update of relevant product information
  • Update you on delivery of product and for customer support purposes

However, under no circumstances will we request or collect any information from you that may disclose your:

  •          Political, religious, philosophical beliefs or affiliations.
  •          Health
  •          Racial or ethnic origin
  •          Criminal convictions

We protect your personal information by:

  •          Restricting access to personal information
  •          Maintaining technology products to prevent unauthorised computer access
  •          Securely destroying your personal information when it’s no longer needed for our record retention purposes.

Updating your personal information can be done through assessing your account on Lacenheels website. 

Cancellation

Lacenheels reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

Mailing List Subscription 

Customers who have subscribed to our mailing list will receive weekly newsletter. Subscribers can expect one to three weekly emails. If you want to opt out of receiving emails from us, please click the unsubscribe link included at the end of every email. 

Collection of Computer Data

When visiting Lacenheels, our company servers will automatically record information that your browsers sends whenever you visit us - they are called cookies. These cookies easy your use on our website and provide us information about your use on our site i.e. pages you have viewed and remembering your email address for faster login.

It can also include: 

  • Your IP address
  • Brower type 
  • The pages you have visited within Lacenheels 
  • The time you spent, items and information you have searched on our website, access times and data

This data is used purely collected for analysis and evaluation in order to constantly improve Lacenheels website. 

Our site might also contain links to and from other third parties (e.g. Facebook and Instagram). When on their website, please note that they may have their own privacy policy and we do not accept any liability for these policies. Please check their policy before you submit any personal information to these. 

Lacenheels uses the following cookies: 

  • Google Analytics: Allows us to see customers website activities, but not limited to page views, source and time spent on Lacenheels website. This information is all numerical, therefore we are unable to track back to individual customers. 
  • Google AdWords: Allow us to see which pages outside Lacenheels website, helped you to find us

About Breaches of Privacy

Lacenheels reserve the right to modify and change the Terms and Conditions at any time. 

Breaches/ Complaints of Privacy 

If you belive that your privacy has been breached by Lacenheels, please contact us at info@lacenheels.com.au