Shipping Information

Processing Time

Orders are processed, packed and shipped on Monday through Friday (excluding NSW public holidays). Orders placed before 1pm (AEST) will be shipped out on the same day.
Please note: If any error in the customer shipping address is made during the check-out process, Lacenheels will need to charge an additional postage fee of $7.00 to re-send the order. The order will be re-posted once received back.

 


Australian Order

Express shipping is now available on all Australian orders for a flat rate of only $10. FREE EXPRESS SHIPPING is available for all orders over $80. You can select this option upon check out. Please note, if you live in the Sydney metro area in Australia you will receive your order the next business day! Express shipping may take up to 2 - 5 business days for WA and rural areas.

We charge $7.00 for standard shipping (delivery approx 2-7 business days) within Australia if the order is under $50. FREE SHIPPING is available for all orders over $50. Free shipping is automatically applied at check out. Please allow 2-5 business days to receive the parcel once you received Shipment confirmation email. If you have not received your order 5 days after you have received your Shipment Confirmation email, please email through to info@lacenheels.com.au and we'll get back to you as soon as possible :)

All Australian orders are delivered by Australian Post, as quick as we try to pack our orders, Australian Post may occasionally experience delays in some areas.

New Zealand Order

Please note, express international shipping can only be delivered to a street address as we are unable to ship via express to PO boxes.

Express shipping (deliver approx 2-5 business days) is now available on all New Zealand orders for a flat rate of only $15. FREE EXPRESS SHIPPING is available for all orders over $80. You can select this option upon check out.

Please allow 2-5 business days to receive the parcel once you received Shipment confirmation email. If you have not received your order 5 days after you have received your Shipment Confirmation email, please email through to info@lacenheels.com.au 

NOTE: With orders NOT in Australia, there maybe a 2-3 day delay in receiving tracking numbers, please rest assure we will email you your tracking number as soon as possible.

International Order

Please note, express international shipping can only be delivered to a street address as we are unable to ship via express to PO boxes.

USA + Asia

We charge a flat rate of $25 for express shipping international on orders under $80. For orders between $80-$150 shipping will cost $15. Shipping is FREE SHIPPING once orders are over $150! Please allow up to 3-5 business days to receive your parcel once you have received your Shipment Confirmation Email. 

If you would like to track your order, please email through to info@lacenheels.com.au with your Order Number and we will send through your tracking ID to you as soon as we can.

Europe + Rest of the World

We charge a flat rate of $30 for express shipping international on orders under $80. For orders between $80-$150 shipping will cost $20. Shipping is FREE SHIPPING once orders are over $150! Please allow up to 3-5 business days to receive your parcel once you have received your Shipment Confirmation Email. 

If you would like to track your order, please email through to info@lacenheels.com.au with your Order Number and we will send through your tracking ID to you as soon as we can.

International Custom Fees

We try our best to avoid your parcel from incurring taxes and customs duties, however it your order in case does incur any other fees this would be a responsibility of the customer. These fees are NOT included in your cost of the order or shipping charge.

We suggest customers to contact their local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. If customers refuse these fees, Lacenheels is not responsible for the handling of an order due to this. Lacenheels do not provide refunds to customers for failure to pay incurring taxes and customs duties associated with their order.

If you have any questions in regards to this, please email us through info@lacenheels.com.au prior to placing an order.

Currency Conversions

All prices listed on our site are charged to your credit/debit card in Australian dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator. Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank.